Welcome

It`s finally time to welcome you back

The Balgeddie House and our other 2 hotels look forward to re-opening our doors and welcoming guests back to our hotels from the 15th July.  As we re-open, the health and safety of guests and team members will remain our paramount concern in response to the COVID-19 pandemic.

During closure we have been working away at risk assessments  and devising and adjusting all our new work protocols.  We believe it is possible to open our hotels safely including restaurants and bars, but conferences and large gatherings may have to wait a while longer.  As a result there will be a slightly different guest experience, but the same friendly atmosphere.

We have outlined below some of the measures we are taking to adjust our operations and protect the health of our guests and team members.  Detailed protocols have been developed and these procedures will be shaped further by Government guidelines and regulations.

Please stay safe, we look forward to seeing you soon. 

The Solley Family

Before you arrive
Pre-arrival booking procedures will ensure the physical check-in process  will be as quick and seamless as possible.  If this is not possible we will minimise the risk of any transmission.  Guests will be required to confirm their good health and absence of the symptoms of Covid-19 and that any international travel conforms with quarantine guidelines as a condition of their visit.  If you have any concern that you have the virus please stay at home.  We will happily reschedule your visit or refund your deposit.

Check-in
There will be a queuing system in place and we hope to minimise your waiting time.  Perspex screens are in place to protect staff and guests where direct face to face interaction is impossible. All keycards will be sanitised before we pass them to you.  We have made the journey to your room “touch free” by fitting door stops linked to the fire alarm system.    .

Accommodation
Individual bedroom occupancy will be capped at 5 people, with a maximum of 2 adults and 3 children from a single household. Please note that staff will not be servicing your rooms, due to the Covid-19 pandemic.If you require fresh towels or Linen, please inform reception they will supply you with a bag with clean linen and towels as requested. If you do wish your bedroom/bathroom to be serviced we will need you to move to a new bedroom (subject to availability) and you would be responsible for moving your own possessions

Robust cleaning and sanitising protocols
Cleanliness and hygiene has always been a priority in our hotels.  Working with our cleaning suppliers we have focussed on High Impact Touch points and we will ensure that those areas are cleaned on a frequent basis with an approved viricidal cleaning agent.  We have a large number of sanitising stations throughout the hotels; please use them before and after visiting the bar and restaurant.

Advanced Staff Training
As a condition of returning to work, team members will be required to complete an e-learning course on the Prevention and Control of Infection in the Workplace.  They will be required to confirm that they do not have any symptoms of Covid-19 or have been in contact with anyone suffering from it.

Appropriate PPE including face masks, visors and disposable gloves will be worn by team members based on their roles and responsibilities, and in adherence of Government regulations and guidance.

Training of team members will be on-going  and they will practise social distancing between themselves and guests.

Spa and Leisure facilities
These are closed for now and we await further guidance from the Scottish Government.

Restaurant
Will be open but due to social distancing measures we will be operating a pre-booking basis only.  It will be open noon until 2pm and 5pm until 9pm.  Room service is also available.  There will be the option soon of using an app for the ordering of food and drinks.

In line with government recommendations if you are booked on a breakfast inclusive rate, we will now be serving a Breakfast in a Bag selection of cereal bar, piece of fruit, yogurt, muffin, fruit juice plus a take away tea or coffee.

Bar
This will be open from noon until 10pm but we may have to restrict numbers.  Drinks for your room can be ordered by phone and picked up from reception.

Local walks and activities
We have a list of local walks which can start from the hotel or a short drive away.  We have a list of local places of interest and this will be updated as and when they open for visitors.

What we ask of you during your stay
If you feel unwell during your stay please inform us immediately and  stay in your room.  If you are able to leave we will ask you to return home as soon as possible.  If this is not possible we will ask you to self-isolate in your room and contact NHS Scotland who will advise you of the next actions.  We have systems in place to help you during this process. Please use the sanitising stations around the hotel

In some areas of the hotel you will find a one-way system and we ask you to follow the signs for your safety and the safety of other guests and  staff.

You will find social distancing signs around the hotels, please respect our efforts in keeping you safe.

Finally, despite the restrictions placed on all of us we do hope you enjoy your stay and thank you in advance for your patience and understanding.

Welcome to Best Western Balgeddie House Hotel

The Best Western Balgeddie House Hotel, on the outskirts of Glenrothes, gives you the chance to escape the hustle and bustle of everyday life and take time out in peaceful surroundings north of the border. Set in its own peaceful gardens (complete with rolling lawns!), this wonderful hotel is perfectly placed near parks and woodland walks yet central enough in Fife to make exploring wider Scotland as easy as it is enjoyable. Family owned, the Best Western Balgeddie House Hotel offers a unique charm to match its unforgettable location. Constantly refurbished and updated to meet (and exceed) expectations, this historic listed building really will ensure that a stay in Scotland says with Relax in our 17 metre pool or stretch yourself in our gym.

The hotel can cater for Weddings, Dinners, Conferences, product launches and seminars for up to 250 people.

FACILITIES AT A GLANCE

1 Cocktail Bar
33 Hotel Bedrooms
1 Restaurant/Brasserie
2 Meeting and Conference Facilities
Free WiFi
17 meter Swimming Pool
Fully equipped gym
Sauna and steam room

FOUNTAIN SPA HEALTH & WELLBEING CENTRE

We are awaiting a reopening date from Scottish Government and will update as we have more information.

Our aim is to provide a complete Health & Leisure experience for our Members. Whether your aim is social, fitness, health related or simply relaxation we provide a service that will accommodate your needs.

Please take a look at our dedicated website www.fountain-spa.com.

Your personal data

We'll always treat your personal details with the utmost care, using them to provide you with the service that you have requested. Your data may also be used for analysis purposes.

We will only share your data with suppliers working on our behalf, including Best Western.

For further details on how your data is used and stored please see our privacy policy.